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Response: Thank you very much Carlos, it has really been a pleasure on our part, to be able to take your event from the beginning to the final result. We hope to see you soon

Response: Hello Rebecca, I am very sorry that you are not happy with the service, because our main objective in an event and more especially in a wedding is that you enjoy it to the fullest because we understand that it is an important moment. Unfortunately, as I have already explained, I do not agree with you on some points, the first is that we arrived with little time to prepare the event, we ourselves insist on going two days before to prepare everything and leave all the furniture and decoration that we could leave ready. And when we arrived on the day of the event we found that all the furniture that we left placed and prepared for your wedding had been messy and it was all a mess from a party that you had celebrated the day before, which seems to me an absolute lack of respect for our work and a lack of concern for your wedding day, secondly what you told me about the glasses, which I emphasize to save costs you agreed to what you provided at the event, the person in charge of the event notified you that they were over Well, they were insufficient and he offered and went to buy plastic glasses to solve the situation, glasses that by the way were not paid for by you Others do not even claim them, why would I do that if there were clean glasses left? If the glasses were clean the next day, it is because then, as we usually do, we leave the glasses clean and back in their boxes, as I explained to you. Third, the torches that you hired and placed were lit with a torch lighting liquid that was in the warehouse, the girl could not find it, I ask you, she called me to ask me to clarify where we had left it two days before and lit the torches, I'm sorry the question upset you so much. Fourth, you comment that you paid a lot of money for the food, specifically you paid 25 euros for an all you can eat cocktail, in fact I return food that the guests did not eat, with a seafood paella show cooking, from which they were made. More than 7 paellas and no more were made because the guests no longer wanted more. I also regret that you will not like the container in which we serve it, despite the fact that in our previous meeting to clarify the wedding issues I explained that it would be served in casseroles because serving it on a plate seems more uncomfortable in a cocktail. You also tell me that a waiter was drunk, the team members are one of our flags and part of our family, in any case, how those things sometimes happen, I asked the rest of the team and the head of the event and they completely denied it I think that accusing a person of such a thing is very serious, all the more so when their job is at stake. You mention that there were 15 people, as I told you in our previous meeting, in which we clarified that these people would take care of all the necessary tasks, cooking, serving the guests the food, serving the drink that you brought, scrubbing if necessary, the 15 service people who were exactly the ones who were and you were billed. By the way, the hours of the waiters who stayed at the open bar are still pending collection. The truth is that it is very disappointing when we turn to an event like we turn to yours, we make you a super price, we replace the furniture and decoration that we already placed the day before, we take food to spare, we exceed our tasks Going to buy things that we do not have to take care of, we stop charging for the services we have provided and despite all this, we do not obtain the customer satisfaction that is our goal.

Response: Ana, thank you very much for your compliments! We loved offering you our services for your family event at home. A real pleasure to send you grill and barbecue at home and of course, that from the office they should always answer questions and give you the best options from experience! We will be at your disposal whenever necessary!