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1. Druni Perfumerías ®
Address: C/ Gran Vía, 61, 28013 Madrid, Spain
Schedule: Open ⋅ Closes 10PM
Telephone: +34 697 43 48 74
Business type: Beauty supply store
Web page: http://www.druni.es/
Near Druni Perfumerías ®:
- a 0 meters away wedding invitations: Dile que Sí - Event & Wedding Planner
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Druni Perfumerías ®: what do users think?
Hilbert Moed: Great assortiment and very good prices !
Mira: Liked the place and that they have some brands not available at Sephora.
Victoria P: found what i was looking for, though wish they had more skincare products. good prices
Jennifer Ann: I have no photos to post but all praises to this store! Diana is very nice lady! I think all of them are. Helpful and friendly 😍 Highly recommended! What’s more is that they close late, if you need something last minute run to the store and enjoy it! ♥️
Israel Ulffe: Cheap and eco-friendly stuff
Vectors: Nearly everything is available here that makes you looking beautiful and good smelling ☺️
Shaina Downing: Good selection of products, staff not overly friendly but not rude.
Leire Alkorta: The staff are always really nice and helpful, and the prices are great. There's quite a big selection and I always stop by to get my skincare stuff there.
paru sharma: Nice one everytime i buy here
Diane Heston: Great choices helpful staff
2. Kiehls
Address: Calle de Fuencarral, 37, 28004 Madrid, Spain
Schedule: Closes soon ⋅ 9:30PM ⋅ Opens 10:30AM Fri
Telephone: +34 915 23 28 16
Business type: Beauty supply store
Web page: https://www.kiehls.es/
Near Kiehls:
- a 8 meters away gothic shop: New Rock Boots Fuencarral
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Kiehls: what do users think?
Ekaterina Verle: Really cool shop assistant, very help us
Response: Hello Ekaterina, We're really happy that you enjoyed your experience ! We'll send your feedback to the entire Kiehls team. See you soon !
Angie Perez B: Nice and warm service, good professionals but difficulty to get a mere sample of any product
Rosie Purr: Awesome shop and great assistance!
Response: Hi Rosie, Pleasure!. Thanks for your comments. See you soon. Kiehl’s team.
Patricia López: I write the review not because of the store itself, but with the Kielhs online service in general, and because I have always gone to this store to buy products. I bought a product on the Kielhs page. I used this product several years ago and bought it to use again. I had been given samples of this same product (Midnight Recovery Concentrate) in previous purchases and I started testing them a few days before starting my new bottle. My surprise was that I started to get pimples (I only introduced this product into my routine) so I didn't want to continue using the samples. I decided to return the oil since I had not even opened it. My first surprise was that I went to the Kielhs store to return it (it doesn't catch me very close, but hey, taking advantage of a walk), and I was stunned to hear that since I had bought it online, that I had to return it online too, which was different stores. So I don't understand the concept of recycling very well (as I told the girl who helped me) if as a customer instead of using a courier service again I physically approach the store. And they don't accept my package. Recycling products is fine as marketing, but accepting the products you have bought online as a physical return is also a great gesture to help the planet. The case that after calling the Customer Service and Returns telephone numbers several times, I get the label to return the product. I send it on October 20, and my surprise is that as of November 22 I still do not have the refund in my account. When contacting them, they still ask me for proof of shipping and the product that I returned, since I ordered another one. And it looks like none of the 3 conversations I had by phone explaining my case has been useless, because they don't have the information or the product I returned. It is the first time that this has happened to me with Kielhs (and also the first time in more than 12 years using the brand to return a product), but I am very negatively surprised with the bad process that you have for returns. Not to mention the disappointment with the recycling issue and making me return the products online instead of accepting them in person when I take them to the store. Of course, I have learned a lot from this case, and that is why I wanted to share it.
Raquel AI: Very happy with the treatment received. I was attended by Carla who is very kind. I went alone to buy a cream and I ended up taking the whole store.
Carmen Victoria Aguado López: Yesterday I went to find out about your new Serum and incidentally to recycle a bottle of a product that I had already used up. Excellent attention. The system did not work and they could not register some data. But one of the girls (both very nice) left it for him to register it herself
Australia Mérida Tenerife: I love this store because the girls are very attentive and nice. I went there because I wanted to complete my routine and I didn't know what my skin needed. They did a study on it, they tested the products on me and I liked the information they gave me so much that I ended up taking Retinol and Super Serum. I'll go buy more things! Thanks a lot!
Ángela Arias Marhuenda: Excellent customer service. I would like to highlight the professionalism of Carla. He treated me wonderfully, he did a hydration test and recommended a routine for my skin. I will definitely return.
BEMBEL: Quality cosmetic products. Good attention from the staff. What I like most are the mini travel sizes and the night serum.
Carolina Prieto: I have been going to the Kiehls store in Fuencarral for years and it is always a real pleasure. The team is very attentive and close; It shows that they know the products they sell well and they advise you with patience and sympathy so that you get out of there with the most appropriate treatments for your skin type and some extra little gifts, which are never lacking ;)
3. SEPHORA FLAGSHIP SOL
Address: Prta del Sol, 11, 28013 Madrid, Spain
Schedule: Closes soon ⋅ 9PM ⋅ Opens 10AM Fri
Telephone: +34 647 43 44 02
Business type: Beauty supply store
Near SEPHORA FLAGSHIP SOL:
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SEPHORA FLAGSHIP SOL: what do users think?
Kim Freeke: Honestly, it was a magnificent experience with the help from Andrea. She helped me pick the perfect shades of foundation and concealer, expressed such kindness and was excellent with her application and makeup tips in general. She made me feel so pampered and confident in selecting from the overwhelming choices available. The cashiers at the counter were also friendly. I left feeling fantastic. Thank you!
Ebun Oluwole: Not my favourite location because it’s super busy but it’s convenient enough to pop in and out.
Patricia Beltrambini: One of my favourite places to buy skincare when I visit Madrid. There is a good selection of brands and the staff is always on hand for advice and help.
Samantha H.: I have visited the Sephora flagship store many times and the team there is always welcoming and helpful. My only note is once you're at the cashier ask them to check all the items to make sure they are not open / tampered with.
Gaya Boldbaatar: Utterly dissappointing experience at the cashier. Cashier named Penelope should stop mistreating and disrespecting the customers/people.
Pippa Pippa: We were there and we took 2 samples and they rudly told us that it was not possible to have them, therefore we put them back. We were wondering around when the same shop assistant called the security on us forcing us to leave the place 'cause we were feeling very uncomfortable. A very unpleasant visit, I suggest you to go to another sephora store
Crina Petrovici: Very nice staff. The guy from the Too Faced brand made my day better. Thank You so much!
Apryll Wil: Excellent customer service. I wish I could remember the lady who attended to me but she took her time to help me choose my right shade and even gave me some useful tips ☺️
Oxana Russu: Went today in the shop. Bought some stuff, and asked for simple for foundation for same brand I bought already. Assistent in very rude way said NO. Is like I asked something from his personal pocket. Will never go back to this shop again.
Peter Walther: What really doesn't work is not updating the website. Although the website shows us, that the store is still open until 21h, the staff told us 10 min to 19h, that it's now closed because of nochebuena. Dear management, I fully understand to close earlier but not the fact, that a big company like sephora is not able to make a clear statement towards their customers about the opening times. This is not customer friendly.
4. Alice in Beautyland
Address: C. de Serrano, 110, 28006 Madrid, Spain
Schedule: Closed ⋅ Opens 10AM Fri
Telephone: +34 911 92 56 48
Business type: Cosmetics store
Web page: https://aliceinbeautyland.com/
Near Alice in Beautyland:
- a 12 meters away art auction houses: Christie'S
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Alice in Beautyland: what do users think?
Tina Ligorit: I am delighted with these products, both the makeup and the blush. They have advised me the color and it has been a total success. I really like how the skin looks and I don't have easy skin. Now I'm going to try the cleansing and moisturizing products. I encourage you to grow and create more products. They are extraordinary. The service via the web is exquisite and the packaging when you receive the order is beautiful: with a personalized card and a gift that I always wear. thank you very much team
Mariant Oliver: In the midst of searching for the most suitable product for my problematic skin, -because I could no longer count on the one I used until then-, I had the great fortune, just about two months ago, to discover ALICE IN BEAUTYLAND and it is a real pleasure for me , affirm that the treatment received has been absolutely wonderful. After the incipient and initial doubts that were raised, the ALICE IN BEAUTYLAND team has shown, at all times, an EXQUISITE TREATMENT as well as a AUTHENTIC INVOLVEMENT. They have helped, advised and guided me WITH HONESTY and have shown me their good disposition. The products... speak for themselves. EXCELLENT QUALITY. THANK YOU!!!
Response: It is a real pleasure for us and we are very happy that you like it! Thank you very much for trusting Alice in Beautyland and for your comment.
5. Le Salon d'Apodaca
Address: Calle de Apodaca, 1, 28004 Madrid, Spain
Schedule: Closed ⋅ Opens 11AM Fri
Telephone: +34 915 21 18 97
Business type: Hair salon
Web page: http://www.lesalondapodaca.com/
Near Le Salon d'Apodaca:
- a 3 meters away fine tattoos: La Mano Zurda
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Le Salon d'Apodaca: what do users think?
Greg Robbins: Excellent hair salon in the center of Madrid. I’ve been going here for the past few years, even when I lived away from the city and came to visit.
Carolin Kusmierz: Positive: Professionalism, Quality, ValueDani colored my hair, exactly the way I wanted. I’m really happy with the result, probably never been this happy after a fresh hair cut :) I can really recommend the place, happy with the price, the washing and the color !Service: Hair coloring
Sarah Sweeney: Cristina is a great hairdresser, friendly and very professional.
Response: Thank you very much Sarah, we are happy to hear of your satisfaction!!! Happy summer!!
Marta Bigio: Great chat and great hair treatment. The stylist really helps with suggestions and new proposals. The decoration is innovative. Recommended!
Response: Hi Marta! Helping and suggesting new proposals is for us the best way to understand and content our clients. Thank you so much for your good opinion about Le Salon d'Apodaca and their stylists. Hope to see you soon again!!! Warm regards.
Simon H: Manu is the best ❤️
Silvia Vázquez de Parga Gaeta: Best haircut in town!
Response: thank you for all !!!
Freddy Fuentes: Cristina is the best!
Response: Thank you very much Freddy !!!
Sara Algeciras: My usual hairdresser, a pleasure. Counseling professionals, they are always right with me and my hair, which I already say is not easy. Besides that they are super nice, I love going.
Linda Ait Belkacem: I loved this moment with Emmanuel and I left the salon with a superb haircut validated by those around me. Thank you very much and I hope to be back in Madrid soon to see you
Clara Cano Pérez: I've gone a few times to get my hair cut, Dani always takes care of me and I love how he leaves me. This last time she has put some very subtle highlights on me to give more than anything light to my color and I have loved the result. I'm not much of going to hairdressers but when I have to go it's with them. I will come back and I recommend it.
6. Metropolytan Urban Hair Style
Address: C. del Príncipe de Vergara, 280, 28016 Madrid, Spain
Schedule: Closes soon ⋅ 9PM ⋅ Opens 9AM Fri
Telephone: +34 911 76 10 99
Business type: Hair salon
Web page: http://www.mentabeauty.es/
Near Metropolytan Urban Hair Style:
- a 14 meters away insurance courses: Mapfre
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Metropolytan Urban Hair Style: what do users think?
Alana Talbot: Love Deborah, she is the best. Great colour and cut and is always so friendly.
Sophia: It is quite an experience. You are going to get a haircut and they receive you with a head massage, to do the washing you go to a room with very dim lighting, quiet music and massage chairs. Apart from all that they have very good prices, the girls are super nice and attentive, the service is very good and the hair looks great! The atmosphere is very nice and calm, with music at a pleasant volume and at the ideal temperature. Begoña has listened to me and left me very happy with the result!
belen castrillo: Very good attention! As in all the movies, you wanted to tell yourself about the extra treatments they have for your hair, but you don't feel the pressure to buy them. My 100% trusted hairdresser
Daniela Čapková: I wanted to wave my straight hair. Result - worse than if I did it alone at home, they have offered me a hydration product, I agreed, but I think they should report its price at 18 euros. Result: 40 euros spent and pissed off for the rest of the day. Of course, they have caught me without an appointment.
Laura Puente: Yesterday I had the premiere of a special event and I wanted a very special rocker look. They combed my hair with tongs for a tousled effect and the makeup was the most spectacular I've ever done! And I wear makeup for many events! I think the instagram of the hairdresser and makeup artist is Por los pelos but I can't find it! For me a 10!! Thank you
Vito Cerrato: My experience, disastrous for the second time, in a year, with different hairdressers. This time, I went on Monday the 28th (would it be foolish?) Soña attended me. I did an anti-frizz treatment (that's good) and a haircut. My hair, if a three-year-old does it for me, does it better. Some shears on the right side, Incredible. In fact, I told him at the time that I did not see the two sides as the same. She insisted that everything was perfect. I've been the laugh at work. I wear my hair up with a clip, how ridiculous I am. Yesterday afternoon, I went to buy the treatment products. I commented on it. And they passed me. It was full of customers, and they weren't interested in my argument. I will not give another vote of confidence to this franchise. I don't know where they train these girls they hire.
Anthony Diaz: Daniela and Jero helped me address a surprise for my girl, I contacted them and they gave me all the facilities to make this gift effective by preparing a gift card for what was done in this beautiful hairdresser. Thank you very much and happy holidays!
Viviana San Miguel: The truth is that at first this hairdresser gave me a lot of confidence, I feel a certain resentment at being ripped off and well, I came out with that feeling. Why? Now I tell you: I was encouraged to do balayage for €100, I have very black hair and the hairdresser told me that I could lighten a maximum of 6 tones without damaging my hair. I agreed. He did the test with the oxidizer and when he saw that I reacted very quickly after 6 minutes, he told me that he advised against it and that if he wanted to see me change why not try a contouring. He told me the price, more or less €50, since I don't know about that and I trusted him I didn't ask him more and I thought that there would be many processes or that they would be very necessary. What is contouring? He literally did 6 highlights around my face, gave me a tint and then an Olaplex treatment. In total €58 attached the photo ticket. My surprise when I got home is that I began to investigate and in my case the shading would not have been necessary since I saw the color that remained and the dye (copper tones) could have been applied directly and he charged me as if it were for the WHOLE HEAD!!! Regarding Olaplex, say that it is normally used for bleached hair and my hair was virgin and it was not so damaged except at the ends, I did not notice more shine. In summary, the hairdressers are very nice, the site is very cool but I feel cheated because nothing is noticeable on top of that, I attached a photo with direct light because otherwise you don't see anything !! My advice: find out in advance if it charges you the same, for example, the 6-wick toning that all the hair
sol garcia: Very good hairdresser. The washing chair and the massage, wonderful. They cut and combed me very well. I will be back
Yo Mar: It is the first time that I go to this salon and in general to one of the mint chain. I practically went with a blonde chicken and some black roots, they advised me on several things and took the reins with what I asked of them. They clearly notify you before starting if what you are looking for is possible or not, at no time do they force you to accept and they tell you the prices to know if you are satisfied. In my case, Ana attended me, her treatment was exquisite and her pulse too. 4 hours later I had what I was looking for, highlights of three colors, a tremendously natural tone and a hairdresser that I will return to more often. The girl from Almería was also charming. I show my transformation. Thank you Ana!!
Response: Thank you very much Yolanda, delighted that you are happy with the result!
7. SEPHORA ECI PRINCESA
Address: Eci Princessa, C. de la Princesa, 56, Ground Floor, 28008 Madrid, Spain
Schedule: Open ⋅ Closes 10PM
Telephone: +34 915 41 26 05
Business type: Beauty supply store
Near SEPHORA ECI PRINCESA:
- a 0 meters away sephora stores: SEPHORA PRINCESA
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SEPHORA ECI PRINCESA: what do users think?
Sara Lopez: Large quantity and variety of products but few staff to serve people. You have to wait for the clerks of other brands to serve you.
Carla Martínez Ortet: Lucía, who has attended me on a couple of occasions, is fabulous. Super friendly, smiling and knows what he sells well. Something that is greatly appreciated. It's nice to find people who take care of you that well.
Mari Trini Giner: A very complete cosmetics store, with a wide variety of products from different brands and even its own, for all tastes, ages and pockets. It has two floors. I like it because I find everything I need to put on makeup and take care of my skin. That way I don't have to waste time going to buy each product at a different specialized store.
itzíar eraña: They have treated me extremely well advising me but without overwhelming me. A charm the girl who has attended me (a brunette girl).
Ana: I have gone to ask, and the feeling that I have had is of an unpleasant, arrogant staff and with 0 desire to work. The young brunette girl a rude
Lara Masri: I went to see a product and received a very bad attention in Sephora Argüelles. The saleswomen had zero training on makeup or zero interest in their defect.
Adriana Fuentes Diaz: The shop assistants are very friendly... excellent advice and attention.
ana Gonzalez de Castejon: Very good shop with a lot to choose from with affordable prices for all budgets
Salom: They have the abandoned furniture, it's a mess.
G. YELAMO: Super
8. Sephora
Address: Eci Preciados Ground Floor, C. de Preciados, 3, 28013 Madrid, Spain
Schedule: Open ⋅ Closes 10PM
Telephone: +34 915 32 97 97
Business type: Beauty supply store
Sephora: what do users think?
Katie Wilkes: I asked the assistant for some advice on which products and colours would suit me, and she was really helpful. She did make up on my face, explaining how to apply and which colours would look best for my skin tone/eye color. Really good experience!
Sadaf Ali: Google maps is wayyy off. The Sephora is at a corner across from the two fountains in the square.They were nice enough to let me make a purchase arriving in the last 5 minutes (thanks to maps taking me to Zara!)
Mariana Ferrari: While Sephora is incredible service at this place is less than worst!!!
Kevin Nguyen: Good help from staff when you look for some product
Nuria Martinez: Hello !! I was there on Saturday afternoon, they took good care of me, but with nuances. They sold me a miracle pencil, and the miracle doesn't exist, it's from benefit and it goes as a low cost one, I spent €75 and they didn't give me a sad sample. I get better service at the big Sephora down the street
Josefa Pacheco López: During Black Friday there are many items without sale, just the ones I had seen before at the same price
Andrea Peinó: Very grateful for the customer service. I bought a makeup that was mistakenly given a much higher tone than mine and they changed it several days later without any problem. Now I can enjoy my correct tone :)
1 1: I love this store, very cheap
Eva Silva Vara: I like it, they always have exclusive brands and products
Sandra R. G.: I go often, because it catches me on the way to my house, but I'm going to stop going. The harassment of dependents becomes annoying. That they offer you help and that is very good, .. but they do not come off, .. And then I have seen mini-size products at € 49.50 of a perfume, which is very close to the price of the normal size. The cashier edge, dry, .. And a silly detail, there was a foreign girl in front of me who has bought a lot of things, .. and they have not given her any samples or anything !! 😌
9. SEPHORA FUENCARRAL
Address: Calle de Fuencarral, 16, Ground Floor, 28004 Madrid, Spain
Schedule: Closes soon ⋅ 9PM ⋅ Opens 10AM Fri
Telephone: +34 670 23 79 12
Business type: Beauty supply store
Near SEPHORA FUENCARRAL:
- a 8 meters away eyebrow waxing: Bar de Cejas Benefit Cosmetics - Tienda Sephora
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SEPHORA FUENCARRAL: what do users think?
Evelina Senyavina: Staff is more interested in talking to each other than in customers. Waiting at the cashier’s takes forever as she keeps pretending she doesn’t see you!
Adriana Gonzales: Pretentious and very rude! Sold me the wrong shade Of powder. My fault for not verifying as I trusted the sales person was giving me the correct product. However, it was not. When I realized the shade was much too light and not the one I tried on or requested, I attempted to exchange it. They did not have what I wanted in stock and I was treated like absolute trash! Eyes rolled at, flat out ignoring me, speaking rudely about me in Spanish. Very unprofessional sales people. I have been shopping at Sephora and spending a large amount of money at this retailer for years! I have also been in many stores in various counties and have never experienced this type of treatment. So appalling.
Alana Moceri: I love to be totally ignored when I need help buying a 30€ eyebrow pencil!
D Sutherland: Love a Sephora! Staff were friendly but not intrusive.
Luiza de Castro: Really racist place. My boyfriend (who is black) was followed by the security guard all the time we were in the store (and we were holding hands, talking and stuff). Really sad to have to witness something like this on our vacation.
Yasmin Quirke: Always when I go into Sephora they’re always so nice and helpful. Even today when I went in I just asked a quick question and they were very nice. It makes the experience so much better. They told me to go to primor instead as I was looking for a drugstore foundation. And primor staff were so rude etc. it just makes such a difference
Taylor Keeler: Closes earlier than 9. Will yell in your face when you try and enter even if they’re supposed to be open.
Samantha Lindsay-Dorward: Staff were really helpful
Samantha H.: Can spend an hour here easily. So many brands to choose from. Service is great too.
Avner Azulay: Very good but bit more expensive then primor
10. SEPHORA SERRANO
Address: C. de Serrano, 36, Ground Floor, 28001 Madrid, Spain
Schedule: Closes soon ⋅ 9PM ⋅ Opens 10AM Fri
Telephone: +34 687 69 94 02
Business type: Beauty supply store
Near SEPHORA SERRANO:
- a 14 meters away leather goods stores: Casa LOEWE Madrid
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SEPHORA SERRANO: what do users think?
Moona Sanaullah: Ruber was extremely helpful to me and my husband!
Arushi Tyagi: The staff is really good and helpful
Alina Grarup: Nice
K: Local adapted for people with reduced mobility. Very large and spacious. Very friendly and helpful staff. It has a terrace where brand presentation events are held.... Sephora treats its customers very well in this sense, in other aspects it limps and does not arrive.
Nina Mar: My first purchase at Sephora in Spain, I bought a brush kit for the face. It was a quick purchase and before paying I downloaded the application, then at checkout the application did not work, I did not understand but I gave my information again and now that I am at home reviewing the application it indicates that I have not bought anything. Oh! At SEPHORA you get perfumes, facial treatments, makeup and they also have a recycling box. Another piece of information that I give you is to check their online page and you will get good promotions.
Laura Salas Helguera: Sara is a great professional who treated me with great interest and patience. The treatment was fantastic and I left very satisfied. The rest of the staff was very friendly as well.
Iria B: Eve is spectacular. He has a brutal knowledge about the products, he advises you on everything, he tests the products and makes very good recommendations. Something that seems very important to me is that he always gives you samples to try. Important: local adapted for people pmr
Ana isabel De la rubia garcia: I went in to look for a makeup base and the experience was very good. I was attended by Vera, a super nice girl from Armani who explained everything to me great, she tried on my makeup to match my tone. She was very attentive, the truth is that I will return for sure because of the excellent treatment.
Gladys Fernandez Rey: Yesterday, September 26, a friend and I had booked a Tarte masterclass at 6:00 p.m. When we arrived, we told the tall, blond clerk about it and, putting on a surprised face, he told us that he had no idea there was a masterclass. He goes to whisper with his classmates and comes back telling us that the product from the masterclass is out of stock that we should look for the store we want and he teaches us how to apply it. Really? After having gone there, do you expect me to look for a product? We are sure that the masterclass did not consist of that and we doubt that what he told us is true since when he told us that his classmates whispered again and looked at each other knowingly... Unfortunate treatment (in case there were any doubts)
sunset: Bad experience I go in, I ask a lady if she can help me, please, she tells me “just a second”, I thank her. After a few minutes I say "oops, where is it?" And I see her doing makeup on a lady…OK. I ask another lady and she tells me: I leave something in the box and I come, after 15 minutes it doesn't appear, well nothing, I'm gone. Bad customer service. I don't come back.
11. Instituto Kérastase Luis&Tachi Preciados
Address: EL CORTE INGLES, C. de Preciados, 5, Planta Baja, 28013 Madrid, Spain
Schedule: Open ⋅ Closes 10PM
Telephone: +34 647 98 79 44
Business type: Beauty supply store
Near Instituto Kérastase Luis&Tachi Preciados:
- a 0 meters away nail products store: Armani Beauty
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Instituto Kérastase Luis&Tachi Preciados: what do users think?
Blanca Barajas: We have been this afternoon looking at the products and the new Kerastase line and Monica has attended us, super friendly and a very good saleswoman. Thanks a million 😊
Response: Thank you very much for your evaluation, we are glad that the Luis&Tachi experience in our Kerastase Institute has been to your liking! We hope to see you again soon!
12. Flap
Address: C. del Postigo de San Martín, 4, 28013 Madrid, Spain
Schedule: Closes soon ⋅ 9PM ⋅ Opens 10AM Fri
Telephone: +34 915 32 03 36
Business type: Beauty supply store
Web page: http://flap-articulosdepeluqueria.es/
Near Flap:
- a 3 meters away record stores: La Gramola discos Compra-venta
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Flap: what do users think?
Germans Kobileckis: Friendly staff, great choice of hair colourings.
Juan Esteban: Ggs
Nora Benouis: Yesterday I went to the Flap store, and a very very very kind girl named Marta attended me. I couldn't describe how satisfied I left the store after he told me what treatment I need and how to use it. Very professional and on top of that he is very patient and knows a lot about what he is talking about. While I was waiting for my turn, he was just as patient and professional with the customer he served before me. I would go to this store over and over again because of the good treatment I have received from Marta, thank you very much!
Response: Hi Nora, thank you very much for taking the trouble to write us such a detailed review. It is your opinions that help us correct mistakes and indicate when we are on the right track. Our priority is to professionally advise our clients to achieve the desired results. We will gladly discuss it with our Postigo de San Martin 4 team. Have a great day.
To Hdz: I found what I was looking for, the nice shop assistant and it shows that she has knowledge, I recommend. Very central and they serve you quickly
Response: Hello! Thank you for visiting our profile and leaving us your review. The most important thing for us is to guarantee the advice and offer the products that our public needs to be able to treat and care for their hair properly. Delighted to know that your experience in the Postigo store has been satisfactory. We invite you to send us your comments on how to improve to the email atencionalcliente@flap.com.es or WhatsApp 680716598.
Jotaherre Camacho Gomez: Whenever I go, Guillermo attends me, advises me and explains which are the best products according to my needs. He is very professional, attentive and super friendly. The best place in Madrid to buy quality hair products.
Response: Hello Jotaherre, thank you very much for taking a moment and leaving us your review. We are aware of the great team at our Postigo de San Martin 4 store and we are delighted to know that you also think the same. We hope to see you again soon.
Ana Pulgar: A 10 in everything my daughter went with some black highlights and we wanted to bleach her to put a red one and what better idea did she give us that she told us nothing about bleaching I give you a red dye with bleaching that the black will spit out and it will look great . Great noooo next a beautiful color, my daughter super happy. GEMA thank you for everything you raised Noor's self-esteem how beautiful it has been. If you really need a professional like Gema, do not hesitate to advise us with her. Sympathy, professional from head to toe, he explains it to you, super explained, a 10. Thank you, Gema
Response: Hi Ana, thank you very much for your review. Not because your experience has been very satisfactory, but because of the time you have taken to explain the details of your experience. Our Gemma is a great professional and your reviews help us a lot to show those who do not know us the high quality of our professionals. We hope to see you in the store again and we wish you a great day.
Patricia Martín Cabello: The shop assistant is knowledgeable about the products and their use, and advises and informs you correctly about which one to choose and its correct use. They also have a wide variety of high quality products. Highly recommended.
Response: Hello Patricia, thank you very much for stopping by to leave us your review. We are delighted to know that you have had a great experience in our Postigo de San Martin 4 store. We know that we have a great team, professional and with a great attitude to advise and help customers. We hope to see you again soon with new news and promotions.
Sergio Navarro García: Small store but with many products and a lot of variety. I loved it. The guy who is in the afternoons attends super well and with a big smile. Very nice. I recommend it :)
Response: Hi Sergio, being able to advise you and provide you with the best hair products is our commitment, so your satisfaction is our greatest reward. We are aware that the Postigo de San Martin 4 team is a great team, both in terms of advice and customer service, and they give their best every day. We love that you liked the store and thank you for leaving us your review. We hope to see you again soon.
Beatriz Muñoz: The shop assistant was super nice and came with doubts as to whether she was going to find everything she wanted but they had everything she wanted and also shampoos and gels for curly hair and the truth is that it is hard to find them and she helped me a lot!!!
Response: Good morning Beatriz, first of all thank you very much for taking a moment and leaving us your review. We are delighted to know that your experience in the Postigo de San Martin 4 store has been very satisfactory. Our goal is to be able to advise our clients so that they can show off splendid hair, offering a wide range of products. We hope to see you again soon!
German Miranda Garrido: A disaster of experience at Flap. A few years ago the experience I had was quite regular due to lack of interest in the service, but yesterday I decided to go again and give it another chance since they have a lot of products. I bought a fantasy dye from the Crazy color brand, VIOLETTE, so we can understand that the tone is violet-purple, or at least that's what its name and sample letter say, just like on the internet. Unfortunately, my hair after dyeing it was electric blue and in some areas greenish blue, a real disaster since my last idea was to have that color on my head. I went to the store to see what solution could exist, since of course it was not my fault that they sold me a shade that did not match the result I asked for or the product description. To my surprise, they gave me absolutely no solution, that is, it was my fault for having chosen a tone that they sell as purple and that really isn't. The girl who was in the store tried to talk to her manager and the response was a total lack of interest in the customer and the error that belongs to her product. On top of that, they talked to me as if I had no idea what I was talking about, as if I hadn't been dyeing my hair all my life and making changes to my hair. I will never set foot in this store again or recommend anyone to set foot in it. You sell products with too much margin of error to show such disinterest :/
Response: Good afternoon German, we are sorry to hear that your experience has not been satisfactory. We are at your disposal to be able to solve what could have happened with the dye, although it has never happened to us before with this tone, and we do not know if there may be an alteration in the pigments. For this reason, we ask if you can write to us at atencionalcliente@flap.com.es with the details of the application mode and the dye data, serial/lot number so that together we can reach a solution. We hope to hear from you soon. We wish you a good evening.
13. Clarel
Address: C. de la Ballesta, 28, 28004 Madrid, Spain
Schedule: Closes soon ⋅ 9:30PM ⋅ Opens 9AM Fri
Telephone: +34 626 05 69 92
Business type: Beauty supply store
Web page: https://www.clarel.es/
Near Clarel:
- a 23 meters away places sale my used clothes: Mucho Vintage
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Clarel: what do users think?
aska kuca: Very good product. Value for money. This particular store has also very friendly staff. You visit two times and they treat you like a local. Good feeling
Mark Northcott: Good supermarket. Got some nice Salmon and Veggies. Okay range of beers but could be better.
Diana Piemari Cereda: Fruits and vegetables sometimes are disappointing but the prices are perfect. Not even try to eat the Dia Mozzarella.
Chen Ourway: Nice and value super market
JeongHo Shin: Super market
Patricia Matiba: Three months ago Lorena did my nails for the first time and since then I haven't been anywhere else. Both she and Kantia are very kind and give you very good advice on colors and decoration (both draw great). In addition, discount coupons are sometimes available for any treatment. Totally recommended :)
PAULA OZORES DIEGO-MADRAZO: I have gone several times to get my nails done and both the attention and the result have been very satisfactory. The employees are very nice and guide you very well, and Kantia, the girl who attends you in the makeup and manicure area is very professional, attentive and creative. I will be back!
Clockwork Cat: It is my trusted clarel, both the cashiers and the beauty girl make you feel at home, they recommend you and they treat you great, I will not go to another clarel, there are always very good offers. I did my nails a few weeks ago and they are perfect, they have many decorations and different colors, there are also facials and cheap treatments
Laura Domz: They always attend and advise wonderfully, they even help me find useful coupons for me with discounts that I didn't even know I had! The professionalism with which they treat you is remarkable. Since they reformed the place I go much more. I love their offers and that every month there are special discounts on items that I usually use as well as on the cans and dry food that my cat eats. :)
Adèle Mauger: It's not what it was... before there was a super polite, nice and efficient girl. Today 3 vendors, two chatting together, the other with the mobile charges you without looking at you or speaking to you. She was wrong to charge a client and starts swearing when she is to blame, not the client. Shameful
14. Clarel
Address: C. del León, 25, 28014 Madrid, Spain
Schedule: Closes soon ⋅ 9PM ⋅ Opens 9AM Fri
Telephone: +34 629 82 85 98
Business type: Beauty supply store
Web page: https://www.clarel.es/
Near Clarel:
- a 13 meters away vintage stores: Alphaville vintage shop
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Clarel: what do users think?
Marien Martínez: As of today, Saturday, December 10, at around 11:30 a.m., I have received disastrous attention from the lady in charge of the establishment. I have not been able to make the purchase because it lacked changes and of course I had no intention of solving it, since according to what I said, it did not depend on it. When requesting the claim form, the lady in question lacked a pen and in her opinion she was disrespectful. Conclusion an establishment in which they mistreat you and to which you will have to stop going if this lady is there.
Patricia: Excellent place to buy cleaning products mainly. very friendly team
Pablo Ríos Muñoz: Friendly shop assistants, clean space and a great assortment at a great price
Claudia Llamas: It is not what it seems, the store in front is local and has things at better prices and of QUALITY.
Dona García: The saleswoman who is on Saturday at the Claret store on León street is very professional and very friendly. The Claret store offers a wide variety of cleaning products.
Cristina Cañadillas corbella: Very attentive and friendly.
VCM VCM: Good prices and good deal x part of the staff. Let's see if it continues like this !!!
nestor huamani: They should be kinder to pick up the phone if you don't like it, they should let someone else do it.
Jose Alberto Lopez Fernandez: A lot of variety in cleaning products, hygiene, cosmetics, etc ... for both women and men at good prices.
Marisa Calvo: This establishment is very expensive in relation to the other establishments and with respect to the sale of the same products.
15. Primor
Address: Calle de Fuencarral, 46, 28004 Madrid, Spain
Schedule: Closes soon ⋅ 9:30PM ⋅ Opens 9:30AM Fri
Business type: Beauty supply store
Web page: http://www.primor.eu/
Near Primor:
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Primor: what do users think?
Zky Explorer: one of my Favorite shops in Spain... lots of choices and the price is good... 💙💜🌟
Roderick Terwal: Nothing wrong with Primor itself. It has a huge range of items, amazing priced and good quality. Affer visiting different Primors, it shows that this is the worst one. The staff is very cocky, they don't seem to be happy to work here, and they are almost annoyed when you ask something. At returning an item, the woman behind the till even did a big sigh at us, because she didn't fancy to do the whole process. How welcome can you make your customer feel?
Alina Daniela Alexandru: Very good prices. Sometimes very crowded.
Ana Ctlsbns: Great prices and sales! The wide range of brands and assorted products are their most valued asset though I couldn't find what I had been looking for and finally resorted to Douglas where I could find the cerave salicylic acid cleanser which in primor is always out of stock
Else: Good selection, slow cashiers, doorman grumpy.
Bri Ang: The shop is amazing. So many choices and the prices are great, however, the staff is not very kind and helpful. I have gone a few times there searching for something specific and all of the times they could not help me very much and did not know when exactly the products were located so I had to spent more time searching for it.
RANRAN GUAN: There is a woman who works by the stairs at the end of the shop next to the YSL brand area. I have never encountered such a rude, unprofessional, ill mannered individual in this sector of service. They way she speaks to customer is totally unacceptable. I can see similar reviews from other customers who have had similar experiences in this same store. I can not believe a shop such as Primor would employ a person with this attitude and absolute lack of customer service, which in turn is tarnishing the reputation of the brand. I hope all employees can treat customers with respect!!
Anastasia K: Very poor service. There's little space already as it is, and the shop assistants just uselessly stand there in the middle without letting you come through. The only good thing is that their choice of brands is pretty vast and prices are good, but I'd rather pay more than endure this bs again, so I definitely won't be returning.
Qurratulain: Great products but small space. It can be a bit of a struggle to see and find things without bumping into people. Having said that, they stock a lot of brands (Milani, Catrice, Wet n Wild etc.) and everything is pretty inexpensive. I visited a couple of times and ended up buying a ton of things!
Azhar Arshad: It's very nice stroe to buy things which are normally cheaper then any other market in Spain. Staff is also very good and helping. I love Massimo Dutti deodorant, unfortunately which is not available at many place. Normally I use to buy from them. They don't keep much of them in stocks and mostly they are run out of that, instead kept the shelves filled with other commercial brands, some times I have to visit different stores of them in Madrid to find.
